VaultWise

VaultWise Support

VaultWise is a personal finance app that keeps your data on your device. This page answers the most common questions about the Android version distributed on Google Play. If your question is not covered, send us an e-mail — we usually reply within a few business days.

Last updated: 19 July 2026

What can VaultWise do?

VaultWise brings your entire financial picture together in one place — with no mandatory account, no ads and no tracking:

Where is my data stored? Do I need an account?

All financial records — accounts, transactions, categories, budgets, recurring items and preferences — are stored in a local database inside the app’s private storage on your device. No registration, e-mail address or VaultWise account is required, and your data is not uploaded to any VaultWise server.

How do I back up my data?

You have two options, and we recommend using both:

Before restoring any backup, keep a separate copy of your current data — restoring replaces what is on the device.

How do I move to a new phone?

Install VaultWise on the new device, then either restore a Google backup using the same Google account, or transfer a .vwbak file to the new device and import it from Settings → Data.

Can I import data from other apps?

VaultWise can import Money Manager backup files (.mmbak) in addition to its own .vwbak backups. Always back up your existing data before importing.

Exporting reports (CSV and PDF)

You can export transactions as CSV for use in spreadsheets and generate PDF reports for statements or record-keeping. Exported files may contain sensitive financial information — store and share them carefully.

Why are live prices not updating?

Live prices require an internet connection and the corresponding live-price option enabled in Settings. Prices come from third-party services (for example Frankfurter for exchange rates and CoinGecko for cryptocurrency prices), which can be temporarily unavailable or delayed. Displayed values are informational estimates and may differ from the rates your bank or exchange applies.

VaultWise Pro, trial and purchases

VaultWise Pro is a one-time purchase (not a subscription) processed by Google Play. New installations include a free trial period so you can try everything first. If your purchase does not appear, make sure you are signed in with the Google account used for the purchase and use Restore Purchases in Settings. Refund requests are handled by Google Play under its refund policy.

I forgot my PIN

For your protection the app PIN is never stored, so it cannot be reset or recovered remotely. If you can no longer unlock the app, contact us to discuss your options; if you have a recent backup, reinstalling the app and restoring the backup is usually the quickest solution. We recommend keeping regular backups for exactly this case.

Reporting bugs and suggestions

Found a bug or have a feature request? Write to support@unselstudio.app. Including your app version (shown in Settings), your device model and the steps to reproduce the issue helps us fix it much faster.

Contact
support@unselstudio.app
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